PRIVACY

Privacy Policy

This privacy policy explains what personal information Crossleys Forensics Limited (“Crossleys” or “we”) will collect from you and how we will use that personal information. We are committed to being transparent with you regarding our use of your personal information and we encourage you to contact us at the Data Protection Officer, Crossleys Forensics Limited, PO Box 1, Portland House, Station Road, Ballasalla, Isle of Man, IM99 6AB if you have any questions.

We are registered with the Isle of Man Information Commissioner under registration number R004492

Who controls your data?

Crossleys is the “data controller” as defined in the Data Protection Laws. This means that Crossleys will obtain and process your personal data.

What personal data will we obtain from you, and how and when will we obtain it?

This will depend upon the nature of the services being provided but may include the following:

• Your full name;
• your date of birth;
• your gender;
• your passport number or national identity card number;
• your place of birth;
• your nationality;
• your residential and mailing addresses including postcodes; and
• your contact details (email address and telephone number).

You must provide all of the above information if you wish us to engage us to provide trust and corporate services.

In order to meet our legal requirements, we may also collect and process the following additional personal data about you:

• an internationally recognised photo ID (passport, identity card, driving licence), a utility bill, proof of identity, residence and/or age, and/or a bank or credit card statement relating to your payment details that are registered with us;
• if you contact us, we may keep a record of that correspondence;

We reserve the right to conduct credit checks with third party credit and financial institutions in order to confirm any information that you have provided to us.

Why do we obtain your personal information?

We will obtain and process your personal data in order to:

• comply with our regulatory and legal obligations, including our ‘know your customer’ (KYC) under Proceeds of Crime Regulations
• provide customer support services;
• reporting of crime or suspected crime, including money laundering or fraud.

What will we do with your personal data?

Disclosure to third parties

• We will not disclose any personal information that you provide to us to third parties unless:
• we have your consent;
• it is required or permitted by law,
• your agreement with us permits such disclosure; or
• it is in our legitimate interests to do so. This is explained more fully in clause 4.2 below.

In accordance with this Privacy Policy, our terms of business with you, where there are such terms in place, and data protection law, you understand and agree that we may disclose your personal information for the following purposes to the following third parties:

third parties, for the purposes of verifying information that you provide to us (e.g. the use of ID Pal to verify your identification);to any member of our group of companies, which means our subsidiaries, our ultimate holding company and its subsidiaries;

• third party organisations that provide applications/functionality, data processing or IT services to us (e.g. providers of information technology, cloud based software as a service provider, identity management, website hosting and management, data analysis, data back-up, security and storage services);third party organisations that otherwise assist us in providing goods, services or information;
• auditors and other professional advisers;
• to any prospective seller or buyer of Crossleys, or our business or assets (or part of them) in respect of the sale;
• to a third party, if we are under a duty to disclose or share your personal data with them in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements, or to protect the rights, property, reputation, security or safety of Crossleys, our clients or others; this includes (but is not limited to) exchanging information with or providing information to third parties for the purposes of fraud protection and credit risk reduction;
• to any law enforcement or revenue authorities (when requested by them to do so) and only to the extent necessary to adequately deal with the requests made;
• to your bank or card scheme operator in order to verify the Card information or bank information that you provide to us and/or to recover payments made to you in error, in accordance with our terms of business;
• to any payment collection agency that we may decide to use in order to recover monies you owe to us; or
• to any industry body or regulator to whom we have a duty to disclose such information.

We may also use your email address or your postal address to send you updates or news regarding the Company or the services we provide, but you can choose to stop receiving emails or post of this nature at any time by contacting the Data Protection Officer.

We do not sell or trade any of your personal information to third parties.

What happens if you agree to receive promotions from third parties

If you tell us (either when you register as a client with us or at any later time) that you are happy to receive information or promotions from selected third parties about goods and services which may be of interest to you, you consent to us sending your information to those third parties so that they may provide you with such offers or information. You may opt out of receiving such offers or you may change your preferences at any time by notifying the Data Protection Officer.

Transferring your personal data to other countries

In order to provide our services effectively, we may need to transfer data, including personal information, to other companies outside the Isle of Man or outside the European Economic Area (EEA).

If we determine that it is necessary to transfer personal data, we will only make such a transfer if we are satisfied that the recipient companies offer an adequate level of protection for personal data.

You agree that we may transfer personal information we hold about you to any country (including countries outside the European Economic Area) in accordance with this Privacy Policy.

How do we ensure the security of your personal data?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

We have a framework of policies, procedures and training in place covering data protection, confidentiality and security and regularly review the appropriateness of the measures we have in place to keep the data we hold secure.

When we share data with others we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards.

Access to, and amending, your personal data

At any time, you can make a written request to us to have access to all the personal information that we hold about you.

You may inform us of any changes in your personal data and in accordance with our obligations to you by contacting us at the Data Protection Officer, Crossleys Forensics Limited, PO Box 1, Portland House, Station Road, Ballasalla, Isle of Man, IM99 6AB. It is your responsibility to tell us when information that you have provided to us is out of date or needs to be amended, but we confirm that will update or delete your personal data accordingly.

We will aim to respond to any requests for access in accordance with applicable law.

We will aim to respond to any requests for information promptly and in any event within the legally required time limits.

7. Changes to this privacy policy

We recognise that transparency is an on-going responsibility so we will keep this privacy policy under regular review and post any updates to our website.

This privacy policy was last updated on 8^th December 2024

8. Comments and questions

If you have any comments or questions, regarding this Privacy Policy, please contact the Data Protection Officer.